+6012-983 9603 / +6012 330 1381
customercare@ebmonline.my

Return & Refund Policy


Genuine Quality Guarantee

We cannot guarantee all actual products will be exactly the same shown on the picture as it is only artist impression only.
However, we guarantee all the products are of their genuine quality.

Return & Refund Policy

Goods sold are not refundable.
Goods sold are returnable within 7 calendar days from the date of receipt of the item for the below reason :

  • Incorrect/wrong item(s)
  • Manufacturer defect
With the conditions :
  • The goods/products must be in good condition and order;
    if the goods/products has been used, tampered or damaged by the customer, there will not be any replacement.
  • The returned goods/products must be attached together with its original receipt
  • Packaging or labeling shall also be in original state as per original shipping container received
Note: Please be informed that there are goods/products that are strictly not returnable & replacement, due to its product content, usage guidelines, shelf life, expiry time, storage condition and other related characteristics. Each good/product may vary accordingly.
At eBM.online, we take this great measure to ensure the highest quality of goods/products to all customers.

Procedures

1) Request Replacement
Please call our customer care at +6012-983 9603 or mail us at customercare@ebmonline.my.
2) Ship It Back

Please return the goods to warehouse stated in consignment note.


KL HQ

4-1, Jalan Kuchai Maju 10,
Kuchai Entrepreneurs Park,
Off Jalan Kuchai Lama,
58200 Kuala Lumpur, Malaysia.

Seremban Warehouse

Lot 19893, Jalan CH Light Industries 1,
Kawasan Perindustrian Ringan College Height,
Bandar Mantin Utama, Daerah Seremban,
Negeri Sembilan, Malaysia

Note: You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs will not be treated as an consideration for replacement. We will not be responsible if your shipment of goods/products are lost during the return transit.

3) Replacement

Once we have inspected, checked and confirmed the returned goods/products, we will initiate replacement to you.
Customers will received their replacement within 14 working days, depending the availability of the replacement products.